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Hensting Alpacas & the Corona-virus

Hensting Alpacas Limited, Kiln Ln, Brambridge, Otterbourne, Eastleigh, Hampshire SO50 6HT 07876234399
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VAT NUMBER 3216272 32

A public information guide from Hensting Alpacas

Updated 24-5-2020

WE ARE REOPENING

Updated 17-5-2020 WE ARE REOPENING WE have everything in place to make our walks safe and secure for staff and customers to the best of our ability. We have secured borrowing with the Government / NatWest Bank and have secured our future. With this in mind, please feel free to purchase a GIFT VOUCHER for when we reopen. These vouchers are VALID for 12 months and will be extended if needed. We are going to RE OPEN 12th JUNE. Please read the email below which explains some of the measures we will have in place to protect everyone This is a copy of the email that has now being sent out to all our customers : Dear All We have emailed everyone and told them we are opening again 12th June 2020 At this point, we will limit the number of previous bookings per walk and merge these with new bookings.  This will allow some income to pay staff and feed animals.  This is estimated to take approximately 6 months to achieve, however everyone who has purchased a booking/voucher will have an opportunity to be booked back in. All vouchers will be extended by 12 months (providing they had not already expired prior to March 2020).  These will be merged with new bookings and we ask for your patience while we honour each of these.  All new vouchers purchased will have 12 months validity. What you can do to help: Please be patient and try not to telephone or email to query when we will re open as this is using an extensive amount of time that we would like to be spending working on the farm.  Should you have an urgent query, please email rather than phone and allow some time for us to reply. If you would like to donate your booking money, as some already have, please email your booking name and we will gratefully remove you from the re- booking system. We are working on a donation scheme for people who are working from home, saving travel expenses and still being paid.  This scheme will be emailed and advertised on Facebook and other social media. It is suggested a supporter would donate from £1 per month to help us carry on feeding the alpacas should funds deplete. We have just set up a crowd funding page here if you wish to donate https://www.justgiving.com/crowdfunding/hensting-alpacas In the mean time, we urge you all to keep safe and thank you for your understanding in this unprecedented time. Please direct urgent queries to derek@alpacas-hampshire.co.uk   Thank you for your custom. We look forward to seeing you again soon. Updated 22-3-2020 The last walk to took place 21-3-2020 The mothers day walk was cancelled Due to instructions from government.  Please bare with us while we take stock and work out the best way forward.  We now have 60 alpacas and 20 babies due end of May to feed and take care of with no income.  All customers please note we will not let you down if you have purchased a walk or a voucher we will honer these somehow once the restrictions have lifted.  In the mean time please stay safe First of all we, at Hensting Alpacas, would like to thank our customers, who are the centre of our micro-business. We are working hard at Hensting Alpacas and listening carefully to the Government's advice to protect our staff animals and customers from catching or spreading the coronavirus. Here are a number of things that we are doing to make our event as safe and as enjoyable as possible. We feel we are a low risk environment because: We are out in the open for the whole event There is no direct contact with other people Our toilet is cleaned meticulously There is no food or drink on site At weekends our numbers are kept to below 45 people During the week numbers are below 15 people However, in light of recent news we are taking every precaution necessary to keep our customers and staff safe. We therefore advise: You remain 1 metre away from other guests at all times You wear gloves that can be cleaned afterwards Sneeze into the crook of your elbow At the time of writing, we do have gel available, however, in light of supply issues, please bring your own, if you have any Do not attend if you are showing any symptoms of a cough or a cold or have a temperature of 37.8 or above Bring your own tissue to dry hands as we are removing the current towel from the toilet and replacing with paper towels All pictures will be now taken on Hensting's phone and uploaded to Facebook for you all to download if you wish. This is to protect our staff from catching any germs from your phones. Please do not allow this to overshadow your visit as most of this we do already, we just wanted to reassure you all that we will take good care of you and your guests on the day, Should circumstances change, we will contact you again. Thank you for your support and understanding. Any questions, please email derek@alpacas-hampshire.co.uk
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HenstingAlpacas Limited

02380 692235

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VAT NUMBER 321 6272 32
© Terms and conditions apply,Hensting Alpacas 2020

A public information guide from Hensting Alpacas

Updated 24-5-2020

WE ARE REOPENING

Updated 17-5-2020 WE ARE REOPENING WE have everything in place to make our walks safe and secure for staff and customers to the best of our ability. We have secured borrowing with the Government / NatWest Bank and have secured our future. With this in mind, please feel free to purchase a GIFT VOUCHER for when we reopen. These vouchers are VALID for 12 months and will be extended if needed. We are going to RE OPEN 12th JUNE. Please read the email below which explains some of the measures we will have in place to protect everyone This is a copy of the email that has now being sent out to all our customers : Dear All We have emailed everyone and told them we are opening again 12th June 2020 At this point, we will limit the number of previous bookings per walk and merge these with new bookings.  This will allow some income to pay staff and feed animals.  This is estimated to take approximately 6 months to achieve, however everyone who has purchased a booking/voucher will have an opportunity to be booked back in. All vouchers will be extended by 12 months (providing they had not already expired prior to March 2020).  These will be merged with new bookings and we ask for your patience while we honour each of these.  All new vouchers purchased will have 12 months validity. What you can do to help: Please be patient and try not to telephone or email to query when we will re open as this is using an extensive amount of time that we would like to be spending working on the farm.  Should you have an urgent query, please email rather than phone and allow some time for us to reply. If you would like to donate your booking money, as some already have, please email your booking name and we will gratefully remove you from the re- booking system. We are working on a donation scheme for people who are working from home, saving travel expenses and still being paid.  This scheme will be emailed and advertised on Facebook and other social media. It is suggested a supporter would donate from £1 per month to help us carry on feeding the alpacas should funds deplete. We have just set up a crowd funding page here if you wish to donate https://www.justgiving.com/crowdfunding/hensting-alpacas In the mean time, we urge you all to keep safe and thank you for your understanding in this unprecedented time. Please direct urgent queries to derek@alpacas-hampshire.co.uk   Thank you for your custom. We look forward to seeing you again soon. Updated 22-3-2020 The last walk to took place 21-3-2020 The mothers day walk was cancelled Due to instructions from government.  Please bare with us while we take stock and work out the best way forward.  We now have 60 alpacas and 20 babies due end of May to feed and take care of with no income.  All customers please note we will not let you down if you have purchased a walk or a voucher we will honer these somehow once the restrictions have lifted.  In the mean time please stay safe First of all we, at Hensting Alpacas, would like to thank our customers, who are the centre of our micro-business. We are working hard at Hensting Alpacas and listening carefully to the Government's advice to protect our staff animals and customers from catching or spreading the coronavirus. Here are a number of things that we are doing to make our event as safe and as enjoyable as possible. We feel we are a low risk environment because: We are out in the open for the whole event There is no direct contact with other people Our toilet is cleaned meticulously There is no food or drink on site At weekends our numbers are kept to below 45 people During the week numbers are below 15 people However, in light of recent news we are taking every precaution necessary to keep our customers and staff safe. We therefore advise: You remain 1 metre away from other guests at all times You wear gloves that can be cleaned afterwards Sneeze into the crook of your elbow At the time of writing, we do have gel available, however, in light of supply issues, please bring your own, if you have any Do not attend if you are showing any symptoms of a cough or a cold or have a temperature of 37.8 or above Bring your own tissue to dry hands as we are removing the current towel from the toilet and replacing with paper towels All pictures will be now taken on Hensting's phone and uploaded to Facebook for you all to download if you wish. This is to protect our staff from catching any germs from your phones. Please do not allow this to overshadow your visit as most of this we do already, we just wanted to reassure you all that we will take good care of you and your guests on the day, Should circumstances change, we will contact you again. Thank you for your support and understanding. Any questions, please email derek@alpacas-hampshire.co.uk

Hensting Alpacas & the Corona-virus