Alpaca walking terms

Hensting Alpacas is a family run business, here it the

local countryside of Hampshire

A relaxing Alpaca walk is a great experience, getting up close and learning about these fascinating creatures. We do not store credit card details nor  do we share customer details with 3rd parties We are happy to provide a full Refund if you cancel your alpaca walk any time from when you book up to 78 hours before the walk NO CHILDREN UNDER 9 years old Sorry we can not accept children under 9 years of age as our insurance will not cover them BAD WEATHER If a booking has to be cancelled due to bad weather, you will be contacted early on the morning of the walk and notified of the cancellation, you will then be given the chance to choose an alternative date convenient to you. refunds will not be given due to circumstances out of our control. Adults and children over 12 may lead one of our halter trained alpacas for a walk along the Itchen River.  Younger children, over 9yrs of age, can accompany an adult on the walk. Further information:Under 16s must be accompanied by an adult (the ticket is allocated per Alpaca).  Please note that if your children are under 18 you will need to accompany them and be able to take the rein in the event the children are uncomfortable or unable to lead the alpaca.  Children under 12 will not able to lead their own alpaca. You Must wear sensible outdoor clothing appropriate for the weather and experience with sturdy trainers or shoes &(wellies and waterproofs for wet weather - we still walk in the rain!) Sorry, no wheelchair access, (we have purchased new toilets as of 1st May 2015). Customers Must sign waiver prior to participation. Terms are applicable to vouchers purchased Failure to cancel bookings which result in a no show and are lost, and can not be reused, and no refund can be made. Tickets must be redeemed within 6 months from purchase, or are no longer valid. late cancelations if accepted will result in a £10 re booking fee for administration During the walk we take photographs of the experience and these are published on our Facebook page to enable our customers the opportunity to see their time with us at no extra charge. By booking with us we will trust this is accepted by the customer unless a member of staff is notified on the day prior to the walk or you contact us in advance.  We have toilet facilities and the garden centre next to us does, which is 2 minutes away! HENSTING WEBSITE CUSTOMERS Once a ticket has been purchased an email will be sent with a voucher which can either be printed off or can be shown via your smart phone! please check your spam folder  Feedback

02380 692235