© Terms and conditions
apply,Hensting 2020
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We were made to feel really welcome, the talks were informative and
interesting and we all really enjoyed the experience.
31 March, 2019
Brilliant activity. Loved every minute
30 March, 2019
My 13 year old daughter and I had a truly lovely time. The alpacas
were so sweet and adorable. We even fed them! Derek was great with
his extensive knowledge and we had a very full 2 hours with them.
Lots of photo opportunities. We would definitely go again. Thanks
30 March, 2019
we had a brilliant time, such a rewarding venture. The walk was
lovely, the Alpacas were adorable and the information that we learnt
regarding Alpacas was so interesting.
30 March, 2019
It was a lovely morning with a lovely family who are obviously very
passionate about their alpacas it was great to get up close to some
wonderful and interesting animals and also learn about them and their
lives.
We both really enjoyed the morning, would definitely recommend you
and think about coming back later in the year to see the many little
ones you are expecting.
22 March, 2019
A great morning. We learned lots, and it was certainly different. It
was lovely to get close up to these lovely, gentle animals.
16 March, 2018
Alpaca walking terms
Hensting Alpacas Limited, Kiln Ln, Brambridge, Otterbourne, Eastleigh, Hampshire SO50 6HT
Hensting Alpacas is a family run business, here it the local
countryside of Hampshire. Some of the terms and conditions,
but please also check out the questions button below
A relaxing Alpaca walk is a great experience, getting up close and learning about these
fascinating creatures.
We do not store credit card details nor do we share customer details with 3rd parties
NO CHILDREN UNDER 8 years old
Sorry we can not accept children under 8 years of age as our insurance will not cover
them
BAD WEATHER
If a booking has to be cancelled due to bad weather, you will be contacted early on
the morning of the walk and notified of the cancellation, you will then be given the
chance to choose an alternative date convenient to you. refunds will not be given due
to circumstances out of our control. This offer is open for 3 months from the date of
the cancelled walk
Cancellation disclaimer
On occasion, due to the weather, we have to cancel our alpaca walks for the safety of
our animals, customers and staff. If we need to cancel the walk you have booked onto
we will contact you at 7:30am on the morning of the walk. We cannot refund
customers for these circumstances which are beyond our control but all customers can
rebook their walk within the following three months. We do understand that some
customers will have planned a trip especially to meet the alpacas and may have
travelled a long distance. If this is the case you can still attend Hensting Alpacas for a
limited experience on the morning of your cancelled walk where you can meet the
alpacas, feed the animals and take part in a shorter walk if it is safe to do so.
Customers wishing to do this instead of rebooking their walk must inform Hensting
Alpacas by 8.30am on receipt of the cancellation text/email. If you choose this option
you cannot rebook your full walk at a later date.
Adults and children over 12 may lead one of our halter trained alpacas for a walk
along the Itchen River. Younger children, over 8yrs of age, can accompany an adult on
the walk. 1 child and 1 adult = 1 ticket
Further information:Under 16s must be accompanied by an adult (the ticket is
allocated per Alpaca). Please note that if your children are under 17 you will need to
accompany them and be able to take the rein in the event the children are
uncomfortable or unable to lead the alpaca. Children under 12 will not able to lead
their own alpaca.
You Must wear sensible outdoor clothing appropriate for the weather and experience
with sturdy trainers or shoes & (wellies and waterproofs for wet weather - we still
walk in the rain!)
Sorry, no wheelchair access, due to uneven and soft ground and narrow access.
Customers Must sign waiver prior to participation.
Terms are applicable to vouchers / tickets purchased. Failure to cancel bookings or
arrive on time ,which result in a no show, are lost and can not be reused,. No refund
can be made in these incidences. Vouchers must be redeemed within 6 months from
purchase or they will no longer be valid. Late Cancellations or moving dates, if
accepted, will result in a £10 re administration fee and only be possible if before 72
hrs of the walk
During the walk we take photographs of the experience and these are published on
our Facebook page to enable our customers the opportunity to see their time with us
at no extra charge. By booking with us we will trust this is accepted by the customer
unless a member of staff is notified on the day prior to the walk or you contact us in
advance. We have toilet facilities and the garden centre next to us does, which is 2
minutes away!
HENSTING WEBSITE CUSTOMERS
Once a ticket has been purchased an email will be sent with a voucher which can
either be printed off or can be shown via your smart phone! please check your spam
folder
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