Alpaca walking terms

Hensting Alpacas is a family run business, here it the local

countryside of Hampshire. Some of the terms and conditions,

but please also check out the questions button below

A relaxing Alpaca walk is a great experience, getting up close and learning about these fascinating creatures. We do not store credit card details nor do we share customer details with 3rd parties NO CHILDREN UNDER 8 years old Sorry we can not accept children under 8 years of age as our insurance will not cover them BAD WEATHER If a booking has to be cancelled due to bad weather, you will be contacted early on the morning of the walk and notified of the cancellation, you will then be given the chance to choose an alternative date convenient to you. refunds will not be given due to circumstances out of our control. This offer is open for 3 months from the date of the cancelled walk Cancellation disclaimer On occasion, due to the weather, we have to cancel our alpaca walks for the safety of our animals, customers and staff. If we need to cancel the walk you have booked onto we will contact you at 7:30am on the morning of the walk. We cannot refund customers for these circumstances which are beyond our control but all customers can rebook their walk within the following three months. We do understand that some customers will have planned a trip especially to meet the alpacas and may have travelled a long distance. If this is the case you can still attend Hensting Alpacas for a limited experience on the morning of your cancelled walk where you can meet the alpacas, feed the animals and take part in a shorter walk if it is safe to do so. Customers wishing to do this instead of rebooking their walk must inform Hensting Alpacas by 8.30am on receipt of the cancellation text/email. If you choose this option you cannot rebook your full walk at a later date. Adults and children over 12 may lead one of our halter trained alpacas for a walk along the Itchen River. Younger children, over 8yrs of age, can accompany an adult on the walk. 1 child and 1 adult = 1 ticket Further information:Under 16s must be accompanied by an adult (the ticket is allocated per Alpaca). Please note that if your children are under 17 you will need to accompany them and be able to take the rein in the event the children are uncomfortable or unable to lead the alpaca. Children under 12 will not able to lead their own alpaca. You Must wear sensible outdoor clothing appropriate for the weather and experience with sturdy trainers or shoes & (wellies and waterproofs for wet weather - we still walk in the rain!) Sorry, no wheelchair access, due to uneven and soft ground and narrow access. Customers Must sign waiver prior to participation. Terms are applicable to vouchers / tickets purchased. Failure to cancel bookings or arrive on time ,which result in a no show, are lost and can not be reused,. No refund can be made in these incidences. Vouchers must be redeemed within 6 months from purchase or they will no longer be valid. Late Cancellations or moving dates, if accepted, will result in a £10 re administration fee and only be possible if before 72 hrs of the walk During the walk we take photographs of the experience and these are published on our Facebook page to enable our customers the opportunity to see their time with us at no extra charge. By booking with us we will trust this is accepted by the customer unless a member of staff is notified on the day prior to the walk or you contact us in advance. We have toilet facilities and the garden centre next to us does, which is 2 minutes away! HENSTING WEBSITE CUSTOMERS Once a ticket has been purchased an email will be sent with a voucher which can either be printed off or can be shown via your smart phone! please check your spam folder Feedback