Alpaca Walking & Llama Trekking

Hensting Alpacas
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Alpaca Walk Terms & Conditions – What You Need to Know

Important booking information for alpaca walks and voucher use at Hensting Alpacas, Itchen Valley Country Park, Hampshire.

Alpaca Walk Terms & Conditions – What You Need to Know

Booking an alpaca experience at Hensting Alpacas is a great way to spend time outdoors with these fascinating animals. Please read the terms below carefully before purchasing tickets or vouchers.

Age & Supervision Policy

  • Children must be at least 8 years old to attend
  • Children under 12 cannot lead their own alpaca
  • Each child must be accompanied by an adult – 1 adult + 1 child = 1 ticket
  • Under 16s must be supervised at all times

Experience Requirements

  • Please arrive by 09:55 AM. Late arrivals are treated as no-shows and cannot be rescheduled or refunded
  • Wear suitable clothing and sturdy footwear – no flip flops
  • We walk in all weather, so bring waterproofs and wellies in wet conditions (hire available)
  • Unfortunately, no wheelchair access is available due to uneven ground

Bad Weather & Cancellation by Us

  • If a walk is cancelled due to severe weather or safety concerns, you’ll be notified by 7:30 AM on the day
  • You may rebook within 3 months of the cancelled walk date (or 6 months for COVID-related cancellations)
  • No refunds are available for cancellations beyond our control
  • Instead of rebooking, you may choose a shorter experience that same morning — must notify us by 8:30 AM

Ticket Policies

  • Tickets are valid only for the date booked and cannot be moved
  • We do not refund missed walks, including no-shows
  • If you're unwell, you're welcome to send someone in your place
  • Booked tickets are non-transferable and non-refundable

Voucher Policy

  • Vouchers are valid for 6 months from purchase (to the end of the date stamped)
  • They cannot be extended, refunded, or resold
  • If your voucher expires, it cannot be redeemed later
  • Please ensure the voucher is suitable before purchase
  • Vouchers can only be used to make a booking; once used, that booking cannot be moved
  • If the recipient misplaces their voucher, we cannot reissue it

Online Bookings

  • Tickets are delivered via email. Please check your spam/junk folder
  • You can show your e-ticket on a phone or bring a printed copy
  • Tickets remain the property of Hensting Alpacas Ltd and cannot be resold

Photography

  • Photos are taken during the walk and shared on our Facebook page for guests to enjoy
  • If you do not wish to be photographed, please inform a staff member in advance

Facilities & Access

  • Walks are held at Itchen Valley Country Park, Allington Lane, West End, Southampton, SO30 3HQ
  • Nearest toilets: 2-minute walk at the adjacent garden centre or main park facilities
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