Privacy Policy

The policy: This privacy policy notice is for this website; [www.alpacas-hampshire.co.uk] and served by [Hensting Alpacas of kiln Lane, Otterbourne, Eastleigh, Hampshire SO50 6HT] and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, Hensting Alpacas. "you", "the user" refer to the person(s) using this website. GDPR means General Data Protection Act. PECR means Privacy & Electronic Communications Regulation. ICO means Information Commissioner's Office. Cookies mean small files stored on a users computer or device. Processing of your personal data, The "General Data Protection Regulation" (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. As an organisation that runs events, and in order to function in our day to day processes, we need to be able to contact you. If you are a member, then the membership form which is completed by you is deemed a contract as you have volunteered this information to us. If you are a lapsed member, or someone who has attended events in the past (by providing us with your information) but not a member any more, the GDPR requires us to declare which of six "lawful reasons" we are relying on when we are processing your personal data: We operate on the basis of "consent" when sending newsletters (you won't get sent a newsletter unless you have explicitly opted in to receive one). and we operate on the basis of "legitimate interest" when communicating with you in other ways (e.g. when responding to your enquiry and notifying you of forthcoming events) Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are registered with the Trustwave (click icon at top of page for more info) We are exempt from registration in the ICO Data Protection Register because We are unable to registe at this moment as the website is down and un accesabl.
Lawful basis: Consent The reason we use this basis: because you have accepted this on purchasing a ticket We process your information in the following ways: To send you your tickets and to arrange your booking.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties for advertising or any financail gain. / We do share your personal information with third parties and they include; google, facebook, paypal. Lawful basis: Contract The reason we use this basis: There would be no reason for us to do this We process your information in the following ways: Organsing your walks and tickets
Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
Data retention period: 12 Months.
We process your information in the following ways: to email tickets and promtions Data retention period: 12 Months

Your individual rights:

Your individual rights Under the GDPR your rights are as follows. You can read more about your rights in details here;
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and the right not to be subject to automated decision-making including profiling. You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Cookies that we use are;
Tracking Cookies for adsense and facebook
Data security and protection We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Transparent Privacy Explanations We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Sponsored links, affiliate tracking & commissions Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.
We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.
If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.
Email marketing messages & subscription Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by clicking the unsubscribe button at the bottom of any emails, or log in and edit your preferences again at the bottom of emails, otherwise contact the Derek Moore .
Items we store through you using our website
Email address I.P address Subscription time & date name and address and phone number".

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of the site to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information: Google's privacy policy How Google uses this information
While you are here if you want to book a walk you can do so in the booking tool below