Privacy Policy

Effective Date: 1st January 2025

1. Introduction

This privacy policy applies to www.alpacas-hampshire.co.uk, operated by Hensting Alpacas, located at Itchen Valley Country Park, Allington Lane, West End, Southampton, SO30 3HQ. It outlines how we collect, use, and protect your personal information when using our website and services. By continuing to use our website, you consent to the terms outlined in this policy.

2. Definitions

“We”, “our”, “us” refers to Hensting Alpacas.
“You”, “the user” refers to visitors and customers of this website.
GDPR: General Data Protection Regulation.
PECR: Privacy & Electronic Communications Regulation.
ICO: Information Commissioner’s Office.
Cookies: Small files stored on your device to enhance website functionality.

3. Data Collection & Usage

We may collect the following types of data:

Personal Information

Name, email address, phone number, and booking details.

Transactional Data

Booking history, ticket details, and payment confirmation (amount only).

Technical Data

IP address, browser type, device information, and site usage (via cookies and Google Analytics).

How We Use Your Data

To process bookings and issue tickets.
To send confirmations, reminders, and essential updates.
To respond to inquiries and support requests.
To provide occasional promotional content (only if you have opted in).

We never sell your personal data to third parties.

4. Data Retention & Security

Personal data is retained for up to 12 months to manage bookings and customer inquiries.
Data is stored securely, encrypted in transit, and accessible only to authorized personnel.
We take appropriate measures to prevent unauthorized access, disclosure, or alteration of your data.

5. Sharing of Information

We may share your data with trusted third parties as follows:

Google Analytics: To monitor website performance and improve user experience.
Payment Providers (e.g., PayPal or Stripe): To securely process transactions.
Social Media Platforms (e.g., Facebook, Google): For marketing purposes only if you have opted in.

We do not share data for profit or unrelated marketing purposes.

6. Data Deletion Requests

You may request deletion of your personal data by emailing:

Email: info@alpacas-hampshire.co.uk
Subject Line: “Data Deletion Request”
Include: Your full name and the email used for booking

We will delete your data within 7 days unless retention is required by law (e.g., for accounting or legal obligations).

7. Your GDPR Rights

You have the right to:

Be informed about data collection
Access your personal data
Rectify incorrect or outdated information
Request erasure (right to be forgotten)
Restrict or object to data processing
Request data portability
Avoid automated decision-making

If you believe your rights have been violated, you may file a complaint with the ICO: www.ico.org.uk

8. Cookies & Tracking

We use cookies to enhance your experience. These include:

Essential Cookies: Required for website functionality
Analytics Cookies: To track performance (via Google Analytics)
Marketing Cookies: For relevant ads, used only with consent

You can manage or disable cookies in your browser settings at any time.

9. Updates to This Policy

We may revise this privacy policy from time to time. Any updates will be posted on this page with the new effective date.

If you have questions about this policy, please contact:

info@alpacas-hampshire.co.uk

Google Analytics Notice

This site uses Google Analytics, a web analysis service provided by Google LLC. Data collected may be used by Google to contextualize and personalize ads on its own network.

Google’s Privacy Policy
How Google uses data

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Privacy Policy