Privacy Policy

Effective Date: 1st January 2025

1. Introduction
This privacy policy applies to www.alpacas-hampshire.co.uk, operated by Hensting Alpacas, located at Kiln Lane, Otterbourne, Eastleigh, Hampshire SO50 6HT. It outlines how we collect, use, and protect your personal information when using our website and services. If you do not agree with this policy, please discontinue use of our website.

2. Definitions
"We", "our", "us" refers to Hensting Alpacas.
"You", "the user" refers to visitors and customers of this website.
GDPR: General Data Protection Regulation.
PECR: Privacy & Electronic Communications Regulation.
ICO: Information Commissioner's Office.
Cookies: Small files stored on a user's device to enhance website functionality.
3. Data Collection & Usage
We collect the following types of data:

Personal Information: Name, email address, phone number, and booking details.
Transactional Data: Booking history and payment confirmation details.
Technical Data: IP address, browser type, and device information (via Google Analytics and cookies).
How We Use Your Data:

To process bookings and issue tickets.
To send booking confirmations and important updates.
To respond to inquiries and customer service requests.
To provide promotional offers (if you have opted in).
We do not sell your data to third parties.

4. Data Retention & Security
We retain personal data for 12 months to manage bookings and customer inquiries.
Data is securely stored and encrypted in transit.
We only grant data access to authorized personnel.
5. Sharing of Information
We may share your data with:

Google Analytics for website performance analysis.
Payment providers (such as PayPal) to process transactions.
Social media platforms (Facebook, Google) for marketing, only if you have opted in.
We do not share data for financial gain.

6. Data Deletion Request
If you wish to request the deletion of your personal data, you can do so by: Emailing us at: info@alpacas-hampshire.co.uk Subject: "Data Deletion Request"  Include: Your full name and the email used for booking.

Once we receive your request, we will delete your personal data within 7 days, unless retention is required for legal or financial purposes.

7. Your GDPR Rights
You have the following rights under GDPR:

Right to be informed: Know how we use your data.
Right of access: Request a copy of your personal data.
Right to rectification: Request correction of incorrect data.
Right to erasure: Request deletion of your data.
Right to restrict processing: Limit how we use your data.
Right to data portability: Obtain a copy of your data in a machine-readable format.
Right to object: Object to data processing.
Right not to be subject to automated decision-making.
If you believe we are misusing your data, you have the right to file a complaint with the ICO (www.ico.org.uk).

8. Cookies & Tracking
We use cookies to enhance your browsing experience. These may include:

Necessary cookies for website functionality.
Analytics cookies (Google Analytics) to track website traffic.
Marketing cookies for personalized ads (if applicable).
You can manage cookies in your browser settings.

9. Updates to This Policy
We may update this privacy policy periodically. Any changes will be posted on this page with an updated effective date.

For any questions regarding this policy, please contact us at info@alpacas-hampshire.co.uk.

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of the site to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information: Google's privacy policy How Google uses this information
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